Innovation

As June turned into July, hotel demand in the U.S. dipped for the first time in 11 weeks, according to the latest stats from STR. Since mid-April, occupancy had risen in week-to-week comparisons for nearly months. During the week of June 28 to July 4, occupancy reached 45.6 percent, down …

Long-time integration partners Maestro PMS and SilverWare POS are set to launch a new, customizable, mobile tableside ordering and payment platform this month.  The In-Seat Contactless Platform is meant to go beyond conventional property-management system/point-of-sale integration to give guests touch-free control over food and beverage at hotel restaurants. Restaurant patrons can scan …

As states begin to move forward with reopening, many hospitality groups are grappling with new regulations while also identifying and re-evaluating operations that may have been put on hold or shifted during the pandemic. For hotel groups whose footprints expand beyond one state, this becomes a more significant issue: juggling …

A new study from Sitel Group indicates that while the hospitality and travel industries have been gaining ground when it comes to innovation and technology, the sector still has a long way to go. According to a new study, “COVID-19: the CX Impact,” only 9 percent of Americans rank travel and …

Spire Hospitality, a third-party hotel management company owned by privately held New York-based real estate investment firm AWH Partners, has relocated its corporate headquarters to the Dallas-Fort Worth metro area and retained its Deerfield, Ill., location as a regional office. The Spire Hospitality team in March began moving into its …

Two recent cases address the issue of hotel liability when personnel assist police who have an issue with a guest. One or both fact patterns likely are reminiscent of events that have occurred at facilities where you have worked. In one case, law enforcement was on the hunt for a …

LAUSANNE, Switzerland — The World Tourism Organization (UNWTO) has partnered with Sommet Education for an innovative Hospitality Challenge. The initiative will grant 30 scholarships for world-class education programs and support career climbers and switchers, entrepreneurs and innovators develop themselves and their projects. As the sector recovers from COVID-19, the competition …

The International Air Transport Association (IATA) released public opinion research showing the willingness to travel being tempered by concerns over the risks of catching COVID-19 during air travel. The industry’s re-start plans address passenger’s main concerns. Concerns for Travel During COVID-19 Travelers are taking precautions to protect themselves from COVID-19 …

As we continue on through the coronavirus pandemic, the hospitality industry faces a unique set of challenges that will require hotels to take an adaptive approach to staffing. A new reality exists as occupancy levels are now entirely more difficult to predict. Uncertainty about the virus has made it nearly …

Pebblebrook Hotel Trust has tapped hospitality operator HEI Hotels & Resorts to take over management of the 356-room Revere Hotel Boston Common.  HEI’s independent lifestyle hotel portfolio has expanded significantly in the past several years, with a quarter of its overall portfolio now independently branded. The acquisition of the Revere Hotel …