MCLEAN, Va. — To address safe group-travel practices and evolve today’s event experience, Hilton has introduced a global cleanliness and customer-service program specific to meetings and events. Hilton EventReady with CleanStay is the next phase of the company’s recently launched Hilton CleanStay and was shaped by extensive research and feedback.
“At Hilton, we’ve always believed in the power of in-person connections and take pride in the exceptional experiences our teams create in partnership with event professionals,” says Chris Nassetta, president and CEO, Hilton. “In today’s new normal, we know people planning and attending events of any size are focused on their health and safety. Hilton EventReady delivers innovative solutions for the entire event experience — from flexibility in planning and physical-distancing protocols to transparency in cleanliness policies and inspiring catering options.”
The key tenets of the Hilton EventReady with CleanStay program include:
Cleanliness Protocols — Expanding on the elevated sanitation standards of the CleanStay program, the protocols address every touch point of the meeting experience. This includes room seals for guest and meeting rooms, sanitizing stations in public areas and meeting spaces and EventReady Room Checklist.
Book-to-Billing Flexibility — Hilton teams will offer flexible pricing, space options and contract terms; responsive offers to meet the needs of customers, such as simplified agreements for small meetings; and provide customers with the Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions, such as hybrid meetings, Room Sets and Creative Networking.
Safe and Socially Responsible Solutions — Teams will work to ensure meeting objectives, as well as health and environmental concerns, will be addressed through creative physical-distancing meeting sets and meal service, developing inspiring food-and-beverage options and sharing environmental-impact solutions measured by LightStay, Hilton’s corporate-responsibility measurement platform.