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FREE WEBINAR : Following the pandemic, will your employees be able to recognize and deal with the emotional state of your guests?

Tuesday, July 14 at 3pm EDT

Signature Canada, your expert in Sales and Customer Service Training in the Hospitality Industry, invites you to a webinar geared towards the emotional connection you will need to have with your guests once they return.  You have taken many physical protective measures but are you prepared to address the emotions?  The information provided is set to give you and your staff a different approach to your interactions with the clients.

Content: 

  • Customer Experience
  • Quality of our InteractionsHow do we communicate?
  • Customer Bonding
  • Types of stress
  • The 4 Key Concepts of the Service Process

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