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Hilton Defining New Standards for Hotel Cleanliness

MCLEAN, Va. — Hilton has announced a new program designed to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world.

For its new Hilton CleanStay with Lysol protection program, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and employee training to help Hilton guests enjoy an even cleaner and safer stay.

Hilton CleanStay will build upon Hilton’s existing housekeeping and hygiene standards, which currently include hospital-grade cleaning products and upgraded protocols. The goal of the program is to provide guests with assurance and peace of mind when they stay at Hilton properties around the world. The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay — in guestrooms, restaurants, fitness rooms and other public spaces.

Research indicates consumers have heightened concerns regarding hygiene on their journey and trust in cleanliness standards will be critical to restarting travel. 

“Our first priority has always been the safety of our guests and team members,” says Christopher J. Nassetta, president and CEO, Hilton. “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer — while protecting our team members who are on the front lines of hospitality.”

RB will bring key talent and Lysol experts in hygiene and disinfection to the multi-year partnership, leveraging its science-based research and thought leadership to support awareness, training and education, as well as product delivery and systems. RB and Hilton are also exploring opportunities to expand the program into a global partnership.

Mayo Clinic’s Infection Prevention and Control team will apply its experience and expertise to advise Hilton hotels on cleaning protocols, training programs and quality assurance. With the aid of Mayo Clinic medical and technical experts, Hilton is rewriting its cleaning protocols to translate the best practices in hospital hygiene standards to hotel guestrooms. Medical experts from the Mayo Clinic COVID-19 Response Team will also advise on new technologies and approaches, assist in training development and create a rigorous quality-assurance program. 

Full details for the program are still in development and expected to be announced soon.

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