Air Canada Vacations says it will dispute chargebacks.
The tour company indicated that “due to the unprecedented effect of COVID-19 on the industry, [it] will work to support travel partners by disputing chargebacks on their behalf.”
ACV also said that it continues to collaborate with financial institutions and government bodies to reduce the mutual risks associated with chargebacks.
Nino Montagnese, ACV’s managing director, observed that: “The tumultuous impact of the crisis requires a coordinated response from all the players in the industry.”
Montagnese continued: “Our focus is on ensuring that we can work together to reduce the financial burden on agents and implement additional mitigation measures so that we can collectively restore operations when the time comes.”
And he added: “I want to thank our travel partners for the hard work and dedication they employ each day in overcoming the current challenges we are all facing.”
ACV said in a statement that subject to an approved chargeback by a credit card company, the burden of payment will not be passed to travel agents. The operator said that it will be disputing these chargebacks on the travel agent’s behalf. Should the company require more information to dispute the chargeback, they will contact travel agents directly to obtain communications between the agency and the shared customer.
Additional information is available on travel agents’ ACV&Me accounts.