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Hotel Chains Update Cleaning Protocols

TORONTO — Major hotel companies have issued new statements regarding health and safety in the midst of the COVID-19 outbreak.

The latest statement from Wyndham Hotels & Resorts reads:
”We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. We have also partnered with third parties, including Ecolab and other suppliers, to provide our hotels with access to industry-standard cleaning and disinfecting supplies and have made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness, disinfection and hygiene.
Our mission is to make hotel travel possible for all and that becomes especially important during times of uncertainty.”

In a recent statement to its Hilton Honors Members, Hilton indicated the company has been taking ”additional measures developed in consultation with global and local public-health authorities,“ including ongoing briefings and enhanced operating protocols for hotel teams and more frequent cleaning of public areas.

“We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties,” Chris Nassetta, president & CEO, Hilton, notes in the statement.

The company has also paused expiration of rewards points set to expire between now and May 31, 2020 and will make updates to the requirements for earning tier status for 2021 as the situation evolves.

Marriott International has also provided an update on cleaning protocols, including additional training on housekeeping and hygiene protocols, as well as enhanced COVID-19 awareness training for hotel staff. The company has also launched an internal-communications hub with the latest news and information associates can use to prepare for and respond to COVID-19.

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