Due to the evolving COVID-19 global pandemic, G Adventures has suspended all tours departing between March 16 and April 30.
Any traveller booked on a tour departing during the time frame will be eligible for a 110% travel credit of all land services, including pre or post nights and transfers, which can be used on any tour departing within the next two years.
G Adventures will be proactively notifying all travellers regarding their tour suspension and are advising travellers with flight bookings to contact their insurance and air provider directly for details on refunds or relaxed cancellations policies.
Any tours already in operation or due to depart before March 16 will run as scheduled. Select itineraries will be disrupted and G Adventures will notify these travellers to offer a pro-rata travel credit for the remainder of their tour experience.
For travellers who desire to return home early, G Adventures is also offering travellers the option to either continue with their tour as planned or to leave the tour early with a pro-rata travel credit for the remaining days of the land portion of their trip.
The Toronto-headquartered company issued this statement:
“The safety and security of our travellers and staff is our top priority and this is a precautionary measure to protect our people at this time. G Adventures would like to thank its global community of travellers, agents and partners around the world for their commitment in these times of uncertainty. As pioneers of community tourism, we still believe travel can be the world’s greatest form of wealth distribution. As much as we have a commitment to our travellers, we have a commitment to the local communities tourism benefits, and we hope to be able to return to them as soon as it is safe to do so.”
Travellers and agents with questions are asked to contact our sales team by telephone or email at the following numbers / email:
Toll-free, North America only: 1 877 277 9854
From the UK: 0344 272 0000
From Australia: 1 300 796 618
From Outside North America, Australia and the UK: +1 416 260 0999