Personalized CX isn’t going away – for your customer, it is now an expectation rather than a luxury. Leapfrog the competition and discover what the industry experts are doing to game CX and deliver a quality personalized experience to their customers.
In this webinar we will unite senior executives in the travel industry who are taking leaps to redefine forward thinking and customer-focused CX.
• Erin Sheehan, Senior Director, Guest Experience, The San Diego Padres
• Bao Vuong, President, WhyHotel
This interactive webinar will feature discussion on:
• How to identify which consumer experiences are sustainable and which are not – Empower your CX strategy by pinpointing the guest experiences that will allow your business to fulfil long-term consumer expectations.
• How thinking local can broaden your CX offering – Discover how effective experiential CX can allow you to make use of local tours and activities and warrant a higher price point.
• What Personalization of CX can achieve in the next 5 years – Get ahead of the curve and employ personalization techniques that will strengthen your CX through AI, analytics and travel-tech.
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