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IHG Launches New In-Room Digital Experience

ATLANTA — InterContinental Hotels Group (IHG) has launched IHG Studio, a new digital in-room guest-entertainment solution.

IHG Studio allows guests to connect to the guestroom TV and stream content securely from personal devices; make service requests, access the TV remote from the IHG Rewards Club mobile app; and order room service and purchase on-property amenities. It also features Pay with Points, a new pilot program that allows guests to use IHG Rewards Club points to make in-hotel purchases.

“Guests want more than a quick, connected guest room experience — they want to stream and watch their own entertainment content from their mobile devices and personalize their stay experience. IHG Studio is yet another way we are innovating the guest experience for today’s travellers,” says Jeff Edwards, senior vice-president, Global Hotel and Owner Solutions, IHG. “IHG Studio also brings value to our hotel owners with an easy set-up that requires less maintenance and ultimately saves on operational costs.”

IHG Studio is currently available in nearly 40 hotels in the U.S. and will expand to other regions by the end of 2019, including the U.K., Greater China, Canada and Latin America. The system will become a standard across all brands globally over the coming years.

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