RoomKeyPMS has continued expanding their customer support team with the hiring of another customer service and hospitality industry expert, Mike Watling.
Mike comes to RoomKeyPMS with a range of experience in the customer service and hospitality industry. After spending 10 years in the banking sector primarily in customer service management and project-based roles, he moved into the hospitality industry 20 years ago. Working in roles ranging from food services through to executive management, and the leading of sales and service teams, Mike has worked in such properties as Painter’s Lodge, April Point Resort & Marina, Cape Santa Maria Beach Resort, Canadian Princess Resort, MV Salmon Seeker, MV Charlotte Princess, MV Marabell and King Salmon Resort. With multiple hospitality diplomas from Cornell University and thorough experience as a prior customer of the RoomKeyPMS platform, Mike is a true industry expert and passionate about all things travel-related.
In his new role as a Client Software Support Specialist at RoomKeyPMS, Mike will put his 30 years of customer service and hospitality expertise to great use, supporting the RoomKeyPMS tool which he has had first-hand experience with.
“Mike epitomizes hospitality in his friendly accessible approach to working with hotels,” said Tim Major, Executive Vice President and General Manager of RoomKeyPMS. “He has worked at all levels of hotel operation including large scale system integration projects. His expertise and experience is essential to our continued commitment to bring daily operational expertise combined with our property management system.”
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com
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