INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located in the lush Garden Isle of Kauai, managed by Castle Resorts & Hotels.
The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests are able to check-in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature; and more. In-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via INTELITY’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.
“We chose the INTELITY platform because it allows us to address multiple pain points within both our guest and staff journeys,” said Robin Graf, Castle Resorts & Hotels VP of Operations. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”
In addition to the implementation of guest-facing features, the property also uses INTELITY’s back-office dashboard to streamline staff workflows and drive operational efficiency. Using this dashboard, operations teams will have the ability to track, manage, and organize service requests, work orders, daily tasks, housekeeping, and preventative maintenance. INTELITY’s platform also integrates with The ISO’s property management system, Newyse.
“It is an honor to work with such a beautiful, award-winning property, like The ISO,” said Sabir Jaffer, INTELITY SVP of International Sales. “Castle Resorts & Hotels is known for creating an immersive experience and we are proud to help them further elevate their guests’ experience while enhancing their operational efficiencies.”
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by Forbes Travel Guide in 2017, 2018, and 2019, and is used by major hotel groups, including Marriott’s Autograph Collection, YOTEL, Proper Hospitality, Frasers Hospitality, Fairmont, and more. For more information or to view current job openings, please visit www.intelity.com.
About The ISO
An acronym for Island. Sky. Ocean., The ISO is a 79-room oceanfront retreat on the Kauai’s famous Royal Coconut Coast. All of the rooms offer ocean views and guests enjoy a host of amenities, including an oceanfront swimming pool, large grass courtyard with lounge chairs and tiki torches, fire pit, oceanfront yoga, free use of beach cruiser bikes, and filtered water station. The ISO is also home to the island’s number-one-rated Bull Shed Restaurant, which specializes in gourmet steaks, prime rib, and fresh island seafood. For reservations or more information, call (808) 545-3510 or visit TheISO.com.
About Castle Resorts & Hotels
Castle Resorts & Hotels was founded in 1993 and is a wholly-owned subsidiary of The Castle Group, Inc. Headquartered in Honolulu, Castle manages a broad portfolio of guest accommodations including value/economy hotels, full-service hotels, and spacious all-suite condominium resorts and luxury villas in the Hawaiian Islands on Oahu, Maui, Molokai, Kauai and Hawaii, and in New Zealand on the North Shore of Auckland. To learn more or to make a reservation, visit www.castleresorts.com or call (808) 367-5004. Keep up with current events at www.instagram.com/castleresorts and www.facebook.com/CastleResortsAndHotels.
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