The Dean Hotel has provided valuable feedback in a recent published Case Study on its implementation of RoomKeyPMS and the SiteMinder interface. This implementation allowed The Dean Hotel to move off its previous unstable property management system (“PMS”), and resolve issues of data reliability, stability and security.
The Dean Hotel’s General Manager, Aarin Clemons, commented, “Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible.”
Tim Major, RoomKeyPMS’ CEO, further commented, “As one of the top hotels in Trip Advisor reviews, The Dean Hotel has shown a passion for creating great guest experiences while at the same time utilizing the right technologies to streamline their business and manage their hotel effectively. It’s great to see a committed management team and staff that is constantly looking for ways to improve and work with us and get involved in the product development process.”
RoomKeyPMS’ approach is unique in allowing hoteliers the ability to add integrations and interfaces specific to their property while constantly improving the customer experience. In the case of The Dean Hotel, the SiteMinder interface was most relevant to their needs, allowing them to both broaden and deepen their guest reach with the integration.
SiteMinder is a leading channel management solution, which connects hotels with over 550 OTAs and GDSs, allowing even small, hyper-local hotels to have an international presence. Updates about rates and availability are automatically shared to relevant channels instead of having to be entered manually, and reservations are instantly recorded in the PMS.
An integration like SiteMinder makes it easy for hotels to stay on top of outreach, keep reservations in order, and make it possible to connect with every potential guest.
To learn more about the SiteMinder interface, or the other 100+ interfaces and integrations available through RoomKeyPMS, visit our website at https://roomkeypms.com/interfaces-integrations/
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. RoomKeyPMS is developed by NSight Inc, a hospitality software provider serving a wide variety of industry clients around the world. For more information, please see our website at www.roomkeypms.com