Hotel Tech Update Your Update on Hotel Tech, Daily!

February, 2020

• 20 February

  Hotel Companies Recognized Among Best Workplaces in Canada

  

  TORONTO — Great Place to Work has released the 2020 list of Best Workplaces in Retail and Hospitality in Canada, which recognized hotel companies Hilton and New Castle Hotels & Resorts among the segment’s top employers.  “Our Canadian team members are truly the heart of our business, helping us deliver on our …

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• 20 February

  Q4 2019 Cvent Group Business Outlook Projects a Softening U.S. Group Business Market In 2020

  

  Cvent released the latest Cvent Group Business Outlook, a 24-month forward-looking report highlighting United States group booking activity through the Cvent Supplier Network (CSN). The CSN is the world’s largest venue sourcing database, through which more than $16 billion dollars of group business is sourced annually. Each quarter, Cvent releases …

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• 20 February

  The Waterfront Beach Resort, a Hilton Hotel, Sees Six-Figure Revenue from Partnership with ResortPass

  

  What started as a way to fill a few pool loungers and cabanas quickly becomes a profitable new opportunity for an award-winning property that now offers a variety of daycation experiences to guests Since partnering with ResortPass in early 2019, The Waterfront Beach Resort, a Hilton Hotel, has seen an …

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• 20 February

  The Collective secures £140m funding

  

  Co-living brand The Collective has agreed a new £140m financing package from Deutsche Bank and GCP Asset Backed Income Fund. The group said it would use the fund to focus on the UK, Germany, Ireland and the US as it continued to expand globally. The Collective currently has over 9,000 …

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• 20 February

  Sapphire Princess Set To Call Australia Home

  

  Princess Cruises has announced plans to add 44 new cruises from five major Australian cities with the redeployment of Sapphire Princess ‘Down Under.’ The 2,670-guest ship will arrive six months earlier than planned in Australia to commence an extended year-long season from May 1, 2020. The Sapphire Princess program will …

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• 19 February

  Record-breaking Year for European Hotel Investment

  

  Total Hotel real estate investment in Europe climbed to a record-breaking €27.8bn in the 12-months to Q4 2019, an increase of 13.9% year-on-year according to the latest data from global real estate advisor, CBRE. Hotel investment accounted for 8.8% of all capital deployed in European real estate in 2019. The …

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• 19 February

  Radisson adds in Riyadh

  

  Radisson Hotel Group has signed the Radisson Riyadh Airport in the Kingdom of Saudi Arabia. The company described Saudi Arabia as one of eight key focus countries in EMEA. Elie Younes, EVP & CDO, Radisson Hotel Group, said: “We align our plans along those of Saudi Arabia’s Vision 2030 which …

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• 19 February

  The True Value of Customer Service In The B2B Scene – FAQ With An Expert – By Laura Badiu

  

  It’s been a long time since the status quo of customer service shifted from ‘good-to-have’ to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way. In …

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• 19 February

  Overbooking: The Good, The Bad, And The Ugly

  

  Overbooking in hotels can be both good and bad, and it most certainly does get ugly, particularly with those on the receiving end of a nudge into another property or location. For operators, the issue of overbooking in the hotel industry might seem a bit taboo, and the naughty factor …

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• 19 February

  Marriott Names New Chief Information and Digital Officer

  

  BETHESDA, Md. — Marriott International, Inc. has announced the appointment of Jim Scholefield as Chief Information and Digital Officer (CIDO) effective February 24.  In his new role, Scholefield will be responsible for leading all aspects of the company’s information technology and digital strategies and will report to Stephanie Linnartz, group president, Consumer …

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• 19 February

  LEMAYMICHAUD Awarded for Design of Residence Inn by Marriott Calgary Downtown/Beltline District

  

  TORONTO — Atlific Hotels’ Residence Inn by Marriott Calgary Downtown/Beltline District has been recognized as ‘Établissement d’hébergement’ by the Grands Prix Du Design 2020. Montreal-based architecture firm LEMAYMICHAUD conceived of the property’s design and claimed the prize —considered the grand prize in the hotel category — at the official awards gala on February 5. The …

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• 19 February

  Globus, Cosmos Look Ahead to Europe 2021

  

  Escorted tour companies Globus and Cosmos have unveiled their 2021 Europe vacations, providing travel agents and their clients early access to next year’s vacations. Even better? There’s no deposit required, and clients will enjoy locked-in 2020 pricing – plus, with Globus, a 5% discount. This offer applies to dozens of …

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• 19 February

  Choice looks to ‘year of investment’

  

  Choice Hotels International forecast a year of investment, as it looked to build new brands and expand globally. The group said that it was seeing a higher percentage of new construction hotels in its pipeline and expected its upscale portfolio to contribute more to gross revenue. Pat Pacious, president & …

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• 19 February

  Carnival Is Coming To A City Near You

  

  Cruise Line Set To Host 100 WUATA Parties This Year From Canada to Barbados and Puerto Rico and almost everywhere in between, Carnival Cruise Line is planning a 2020 WUATA Party in a city near you. To drive home its enhanced “100 Reasons Why Use a Travel Advisor” message, Carnival …

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• 18 February

  Restaurant Trends – Growing And Emerging Concepts – Change and Activity February 18, 2020

  

  Growing Concepts of Multi Unit Operators Concepts that have grown by at least 5% (if less than 50 units). Fresno, CA-based DELI DELICIOUS (founded 1995) has increased by 3 units, from 51 to 54 (6% growth). This fast casual deli is open for lunch and dinner, with a $4-$12+ per person price range. …

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