Hotel Tech Update Your Update on Hotel Tech, Daily!

February, 2020

• 26 February

  CWT and GBTA Report: Drivers, Opportunities and Constraints to Improve Sustainability in the Travel Industry

  

  CWT and GBTA have published today ‘The Big Idea: How Can We Make Business Travel More Sustainable?’. The report’s findings stem from a large-scale brainstorm session on this topic, hosted during the GBTA Conference 2019 Munich and attended by senior industry professionals representing the travel management companies (TMCs), hotel, air, …

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• 26 February

  Fuel Appoints Susan Spivey to the Role of VP of Business Development

  

  Fuel, the premier provider of hotel marketing software and digital agency services for the hospitality sector, has appointed Susan Spivey as Vice President of Business Development. As Director of Business Development, Spivey will be responsible for cultivating new business opportunities, while working closely with the Fuel leadership team to coordinate …

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• 26 February

  International Co-operation Vital: UNWTO on COVID-19

  

  The World Tourism Organization (UNWTO) and the World Health Organization (WHO) have issued a joint statement regarding tourism and the current outbreak of the Coronavirus Disease (COVID-19), saying they are committed to working together in guiding the travel and tourism sectors. On Jan. 30, the director-general of the World Health …

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• 26 February

  Toronto Sets Visitor Record

  

  TORONTO — Tourism Toronto announced it’s once again set a new visitor record with 28.1 million people coming to the city in 2019.  Visitors to Toronto spent $6.7 billion in 2019, including restaurants, attractions, transportation, retail and accommodations — nearly $200 million more than in 2018. “Toronto’s visitor economy continues to be …

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• 26 February

  Canopy by Hilton to expand into the Southwest

  

  Driftwood Capital plans to open Canopy by Hilton’s first location in the U.S. Southwest early this spring. The 198-room Canopy by Hilton Tempe (Ariz.) Downtown will include approximately 5,000 square feet of meeting and event space, a rooftop pool and bar and a ground-floor restaurant. “We look forward to bringing …

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• 26 February

  Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape

  

  For modern hoteliers, the trajectory of PMS innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of industry demands, they have waited for those standards to materialize, only to chase yesterday’s trends. Fortunately, according to …

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• 26 February

  Consolidated vs. Independent Technologies: Critical Tech Considerations for Hotels

  

  Hotels are bombarded with technologies—enterprise, ancillary, in-room, and operational—which is why getting control of the hotel tech stack ranks up there as one of the most important goals of 2020 for many. There are so many technologies that it might be tempting to look for a one-size-fits-all solution. More often …

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• 25 February

  The Shifting Landscape of Consumer Trends in Travel and Hospitality

  

  As organizations make progress on delivering better customer experience, workforce experience, and partnership experience, leaders are turning to human experience (HX) to bring a stronger focus on people in all areas of these key business relationships. Human experience innovation Experience matters. It has always mattered. It matters most for travel …

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• 25 February

  CBRE 2020 Canadian Real Estate Market Outlook

  Canada is now a top destination for domestic and global capital. This is Canada’s decade for the taking and there are incredible opportunities for commercial real estate:  Unprecedented Leasing Demand and Rising Rents Tenants Rising to the Challenge Life Beyond Vancouver and Toronto New and Evolving Real Estate Uses Tackling …

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• 25 February

  Nor1 Brings Advanced Machine Learning Upsell Technology to ITB Berlin 2020

  

  Nor1 to showcase the hospitality industry’s only full life-cycle merchandising platform March 4th to 8th Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology will exhibit at ITB Berlin – The World’s Leading Travel Trade Show®. This year’s mega-event takes place at Messe Berlin, Germany from March 4th …

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• 25 February

  Hotelogix Customer Support Reaches 97% Efficiency, One Customer At A Time

  

  Customer support is not just about solving problems but solving them efficiently. Companies that provide an excellent level of post-purchase support tend to stay ahead of their competition and build a positive reputation in the industry. As Maya Angelou once said, ‘people will forget what you said, people will forget …

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• 25 February

  Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience

  

  For hoteliers, guest loyalty has become an increasingly elusive concept. A decade ago, brands would have focused on instilling loyalty through things like rewards programs or points. Now, it is more about creating an inspiring, fun, and authentic experience across the entire guest journey. Jeff Bezos once said, “We see …

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• 25 February

  Location, Location, Location – the 3Ls of Employee Safety Technology – By Robb Monkman, Founder and CEO of React Mobile

  

  By now, we’re probably all familiar with the famous three L’s of real estate: location, location, location. But the 3 Ls can apply to hotel worker safety as well. As greater compliance and safety standards are introduced, hotels will be expected to keep up. One of the ways this will …

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• 25 February

  3 hotel companies welcome new leaders

  

  Manuel F. Ortiz. Photo credit: NewcrestImage NewcrestImage, The Plasencia Group and Innisfree Hotels have appointed new leaders in their investor relations and development departments. NewcrestImage appointed Manuel F. Ortiz to the newly created position of VP, investor relations. The news comes seven and a half months after the company revealed …

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• 25 February

  DesignAgency to Open New Studio in Washington, D.C.

  

  LOUIX LOUIS at St. Regis Toronto (photo credit: Brandon Barre) TORONTO — DesignAgency is opening an additional studio in Washington, D.C., following significant international growth in 2019.  The Toronto-based company currently boasts studios in Toronto, Barcelona and Los Angeles. The Washington studio will focus on expanding DesignAgency’s hospitality interiors in North …

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